Our Relationship with the People We Serve: The patient always comes first. We are dedicated to patient care. We treat each person with respect and dignity. We are compassionate listeners. We hear the issues of our patients, respect them, and do everything in our power to help. We provide patient-centered service. People who come to the Grace Health can expect polite, friendly helpful staff members who relate to each person as an individual, recognizing their history, relationships, culture, and needs. We go the extra mile to meet their expectations.

We keep ourselves well educated so that we can apply new developments in our fields. We use innovative approaches to health care and customer service. The diverse people who come to Grace Health see themselves reflected in our work. We seek diversity in our staff and value their abilities to enhance communication with patients. We create a clinic physical environment that reflects diversity. We actively engage in multiple cultures in the community. We seek direction from patients through their guidance as members of our Board; we seek direction from other contacts using multiple methods. We believe that patients deserve to have timely access to health care and that our systems should reflect this value.